SAP Business one (CRM)

SAP Busniess one (CRM)

Grow Your Business

SAP Business One provides a full CRM solution that automates your small business sales, customer service and support processes. From quotes to invoices SAP Business One has everything your company needs to manage the whole order-to-payment process, and build loyalty revenues beyond that.

Sales Opportunity Management

With SAP Business One you can drive more sales with real-time access to deals in the pipeline. Track early indicators and changes affecting your pipeline so you can spend time on what’s important, meet your revenue targets and stay ahead of your competitors

Sales Reporting and Analytics

Advanced reporting and analytics features means you can be a smarter business with SAP Business One. Custom reports provide you with detailed information about your pipeline, progress to target, opportunities, and territory or individual sales rep performance

With integrated SAP Business One customer contact, orders and accounts reporting you’ll always have the latest information on your customers. Easily accessible contextual intelligence ensures your customer-facing staff are fully informed whenever they engage with accounts

What are the business benefits of using SAP Business One CRM?

„By providing you with the right products and services along with a complete view of your customers and their needs, SAP Business One CRM lets you achieve higher sales revenue.

„Improving your response times to service calls and problem-resolving, will help you benefit from improved customer satisfaction.

„By managing your sales and opportunities efficiently, you will benefit from faster, more profitable sales conversions.

„Access to timely, accurate data on all aspects of the sales process will allow you to make better business decisions.


What are the key features of SAP Business One CRM ?

„Track sales opportunities with SAP Business One CRM and activities from contact to close of sale.

„Store all of your customer data in one place – allowing your business to access all data quickly to speed up response times.

„Enter and respond to service calls quickly by efficiently managing warranty and service contracts.

„Full synchronization with Microsoft Outlook allows you to maintain and manage customer contacts easily.

„Pre-defined report templates allow you to create detailed reports quickly and easily.

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SAP Business One functional areas

What core functional areas are supported by SAP Business One?
SAP Business One is a single, integrated solution that provides clear visibility into your entire business and complete control over every aspect of your operations. It delivers what you need to manage your key business areas, including:

Accounting and finance
SAP Business One provides a complete set of tools to help manage and streamline your financial operation. It automates everyday accounting tasks such as maintaining ledger and journal entries, supporting tax calculations, and enabling multi currency transactions.
You can conduct all your banking activities –including processing bank statements and payments, as well as reconciling accounts. You can also manage cash flow, track budgets, and compare actuals versus plans to see where your business stands at a moment’s notice.
By integrating your financial operation in real time with other business processes, such as purchasing and sales, you can speed transactions and improve visibility into cash flow.
The software provides comprehensive accounting and financial functionality, including:

Accounting – Automatically handle all key accounting processes, such as journal entries, accounts receivable, and accounts payable
Controlling – Accurately manage cash flow, track fixed assets, control budgets, and monitor project costs
Banking and reconciliation – Quickly process reconciliations, bank statements, and payments by various methods including checks, cash, and bank transfer
Financial reporting and analysis – Create standard or customized reports from real-time data for business planning and audit reviews.
Sales and customer management Acquiring new customers is important for success, but maximizing customer relationships is just as crucial.

SAP Business One provides the tools to help you efficiently
manage the entire sales process and customer lifecycle – from initial contact to final sale to after-sales service and support. Its integrated functionality provides a complete view of prospects and customers so you can better understand and meet their needs. As a result,
you can turn prospects into customers, increase sales and profitability, and improve customer satisfaction. The software’s functionality includes:

Sales and opportunity management Track opportunities and activities from first contact to closing

Marketing campaign management Create, manage, and analyse marketing activities and their impact

 Customer management Store all critical customer data in one place, with dashboard overviews of all relevant information

Service management Efficiently manage warranty and service contracts; enter and respond to service calls quickly
Integration with Microsoft Outlook Manage customer contacts with full Outlook synchronisation
Reporting and analysis Create detailed reports on all aspects of the sales process, including sales forecasting and  pipeline tracking, using time-saving templates

Purchasing and operations

Every small business needs a systematic approach to managing the procurement process, from requesting vendor quotes to creating purchase requests to paying vendors. SAP Business One helps manage the complete order-to-pay cycle, including receipts, invoices, returns, and payments. Integrated reporting tools let you easily compare suppliers and prices to negotiate better deals and identify opportunities for cost savings. SAP Business One features extensive functionality for managing purchasing and
operations, including:
Procurement  Create purchase requests, POs, and goods receipts; link purchasing documents and view document trails for audit purposes; and manage returns, additional expenses, and multiple currencies
Master data management  Manage detailed data in a user-friendly interface, view account balance and purchase analyses, and maintain detailed item purchasing information with price lists and tax information

Warehouse and accounting integration Achieve real-time synchronisation of goods receipts and inventory warehouse levels; process accounts payable invoices, cancellations, and credit memos with a PO reference; plan your material needs; and schedule your purchases accordingly
Easier, up-to-date reporting Generate reports with real-time data and display them in various report formats or dashboards.


Inventory and distribution

SAP Business One provides accurate information about inbound and outbound shipments,inventory, and item location. You can value inventory using standard costing, moving average, FIFO, and other methods; monitor stock levels; and track transfers in real time.
You can run real-time inventory updates and availability checks and manage standard and special pricing. You can also apply volume, cash, and customer discounts and run reports that reveal their impact. The software’s functionality supports:
Warehouse and inventory management
Manage inventories using various costing models, maintain item master data, and use multiple units of measure and pricing

Bin location management Manage inventory by dividing each warehouse into multiple subzones, set up allocation rules, optimize stock movement, and reduce picking times
Goods receipt and issue control  Record goods receipts and issues; track stock locations and transfers; enable consignment, drop-ship, and other orders; and perform inventory and cycle counts

Production and material requirements planning Create and maintain multilevel bills of materials (BOMs), issue and release production orders manually or by backflush, and globally maintain prices for BOMs

Efficient reporting Generate reports with timely data and display them in various formats or dashboards.


Reporting and administration
SAP Business One provides powerful analytic and reporting tools. It includes a complimentary and fully integrated version of SAP Crystal Reports® software, so you can gather data from multiple sources and generate timely and accurate reports based on company-wide data. Integrated with Microsoft Office, SAP Crystal Reports lets you choose from a variety of report formats and control access to information displayed.
With optional analytics powered by SAP HANA, SAP Business One takes advantage of inmemory computing for analysis and reporting. You gain real-time access to predefined dashboards and reports, as well as productivity tools to support decision making.
You can tailor forms and queries to meet specific requirements without technical training. You can also configure settings to define exchange rates, set authorisation parameters, and create import and export functions for internal mail, e-mail, and data.SAP Business One includes:
Report creation and customization Access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead
Ad hoc analysis Leverage Microsoft Excel pivot tables to slice and dice your data, seeing your business from new angles
Intuitive tools Drag and relate, drill downs, search assistance, and workflow-based alerts.
Embedded analytic applications from SAP Fully integrated standard printing and reporting platform:
• Customers receive Business Objects technology, a leading solution for printing and reporting
• Compelling embedded real-time reporting function with SAP Crystal Reports
• Powerful visualizations and built-in analytics with SAP Crystal Dashboard Design
• Real-time business transparency and clarity


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SharePoint Types

There are three main ways to install and use SharePoint

  • SharePoint Foundation
  • SharePoint Server
  • SharePoint Online 

SharePoint Foundation

Microsoft SharePoint Foundation is an application that is built on top of Internet Information Services (IIS) and the Microsoft ASP.NET Framework. A set of servers that run the various components of SharePoint Foundation is called a server farm. A server farm can contain multiple front-end web servers and multiple Microsoft SQL Server database servers. Each farm has its own configuration database on the database server. The configuration database contains information about the front-end web servers in a farm and administrators of the farm. In SharePoint Foundation, all the content, including user information, is stored in a content database. Every server farm can have multiple content databases

  • SharePoint Foundation is free, 
  • It includes a number of features such as security and administration, user and Team site collaboration, and a number of Apps (such as document libraries and lists).
  •  it provides a baseline set of features that enable you to get started with both using and developing for SharePoint.

SharePoint Foundation requires some features to build standard collaboration and communication solutions within your organization. The primary features of SharePoint Foundation revolve around document management and collaboration.

Key Features of SharePoint Foundation

Following are some of the major features, which are responsible for its wide adoption in businesses.

  • Effective document and task collaboration − Team websites offer access to information in a central location.
  • Reduced implementation and deployment resources − SharePoint Foundation is available to Windows Server customers as a free download, with the help of which implementation time and cost are greatly reduced.
  • Better control of your organization’s important business data − SharePoint Foundation also offers features for data and information management and security.
  • Embrace the web for collaboration − By extending and customizing SharePoint Foundation

In short, SharePoint Foundation represents the core content storage and collaboration features of SharePoint. It is the ideal edition for teams and small organizations looking to improve on their ability to work with one another in a secure, easy-to-use, collaborative workspace.


SharePoint Server

SharePoint Server offers a wealth of features that extend upon those offered in SharePoint Foundation. It provide a richer, more advanced collection of features that you can utilize in your organization’s solutions.


Key Features of SharePoint Server

Some of these additional features are described in the following list −

  • Advanced Search − The search features and functionality features available within the Server versions offer more flexibility. They allow customized Search Results pages that you can configure with customized search Web Parts.
  • Web Content Management − SharePoint Server supports web content creation and publishing for the internet.
  • Enterprise Services − These services provide ways for you to build custom solutions quickly and easily using tools that are available to you within the Office product family.
  • Business Connectivity Services − Business Connectivity Services (BCS) enables you to connect to these external data sources and display business data via Web Parts, user profiles, or SharePoint lists.
  • Social Networking and Computing − Social networking is everywhere and has become an expected feature set of many solutions.
  • Records management − SharePoint Server provides excellent support for the management of content throughout its entire life cycle.


SharePoint Online

SharePoint online is a fully cloud-hosted model for SharePoint. It is the alternat

e option to hosting your own farm in your own on-premises Data Center.



Key Features of SharePoint Online

  • The options for licensing SharePoint Online through Office 365 are based on factors such as the number of users you want to add, the amount of data you need to store, and the features you need to be available.
  • It has also become a great place where you can develop rich applications (both as SharePoint-hosted and cloud-hosted apps) and scale without the cost of managing the on-premises infrastructure.
  • It does not have all the same services and features as SharePoint Server, but does carry with it some great development capabilities.
  • There are .NET applications that you build using C# or Visual Basic and then deploy into SharePoint as .WSPs or .APPs. There are lighter-weight apps such as HTML5 and JavaScript apps that you can also deploy.
  • As a developer, you have the capability to customize any of the SharePoint editions, whether it is SharePoint Foundation, Server, or Office 365.


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What is SharePoint

Microsoft SharePoint is a popular business platform that supports a wide variety of projects, from simple document management solutions to networking portals and Internet sites

. Using SharePoint, you can manage your colleague’s and your own documents, social activities, data, and information.

  • It allows groups to set up a centralized, password-protected space for document sharing.
  • Documents can be stored, downloaded and edited, then uploaded for continued sharing.
  • SharePoint offers such a wide array of features that it is very challenging for any one person to be an expert across all the workloads.

Let us understand what all can we do with SharePoint. It is divided into three separate areas −


The term collaboration contains a very strong theme for SharePoint. It means bringing people together through different types of collaboration, such as enterprise content management, Web content management, social computing, discoverability of people and their skills.

  • In SharePoint 2013, collaboration is managed through Apps.
  • Developers can extend, customize, or build their own Apps for SharePoint as well manage collaboration on SharePoint.


SharePoint is also about bringing this collaboration together through interoperability such as −

  • Office and web-based document integration.
  • Capability to build and deploy secure and custom solutions that integrate line-of-business data with SharePoint and Office.
  • Integrating with wider web technologies, or deploying applications to the cloud.


SharePoint is also a platform that supports not only interoperability and collaboration but also extensibility, through a rich object model, a solid set of developer tools, and a growing developer community.

  • One of the key paradigm shifts is the notion of the cloud in SharePoint.
  • The cloud introduces new App models such as −
    • New ways of developing, deploying, and hosting SharePoint applications.
    • New forms of authentication through OAuth.
    • New ways of data interoperability using OData and REST.
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